Vacancy Details

  • Vacancy Details

    The details for the selected vacancy are shown below.

  • Vacancy First Line Help Desk Support
  • Daily responsibilities include:

    • Responsibility for being the first point of contact on the IT Helpdesk.

    • Logging tickets and assigning as necessary across the IT department.

    • Providing first time fixes and escalating tickets were needed

    • New Starters and Leavers administration

    • Prioritisation of tickets to meet SLA and KPI targets.

    • Escalating IT issues to Second line support and Management where necessary.

    • Setting up and configuring new laptops and desktops.

    • Installing authorised software to laptops and desktops.


      What you will bring to the team:

    • An enthusiastic and positive attitude.

    • Experience supporting customers over the phone and in person.

    • Setting up new users and disabling expired accounts.

    • Assisting small- to medium-sized IT moves and projects.

    • Be passionate about technology

    • Full UK Driving Licence Essential


      What do we offer?

    • We have an exceptional benefits package, which includes 23 days holiday (plus Bank Holidays), and market leading bonus schemes. The Company is keen to ensure on-going development of skills and knowledge within the IT Department and offers great training and development opportunities as part of the standard salary package.

  • Job Group
  • Latest Application Date 31-Jan-2019
  • Location Tunbridge Wells ME
  • Salary Basic Only £20000.00
  • Competency Framework View Document
  • Job Description View Document

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