Vacancy Details

  • Vacancy Details

    The details for the selected vacancy are shown below.

  • Vacancy Group Warranty Administrator
  • To be successful in this role you will have

    • Previous motor industry experience in a similar position or within an aftersales environment (preferable), however both internal and manufacturer-based training will be provided;
    • Excellent time management skills, prioritising your daily workload to ensure all time sensitive deadlines are met;
    • A meticulous and thorough approach with an attention to detail for accuracy;
    • The ability to build and maintain excellent relationships both internally and externally; and
    • A positive attitude to problem solving, to ensure justified claims are fully reimbursed.

    Your responsibilities

    • Ensuring warranty compliance of paperwork presented prior to claim progression;
    • Confirming all submissions reflect the correct data, guaranteeing only accurate and fully justified claims are submitted within strict time limits;
    • Monitoring the dispatch of paperwork from sites along with requests from our manufacturers in relation to material returns;
    • Acting upon claims discrepancies on a daily basis to ensure successful and prompt payment;
    • Reconciling manufacturer payments;
    • Utilising departmental spreadsheets; and
    • Conducting internal warranty audits and acting upon any potential deficiencies highlighted.

    Working hours

    Monday to Friday 8am to 6pm with half an hour for lunch

    Benefits of working for the Hendy Group

    As well as a competitive salary (dependent on skills and experience), we also offer the following benefits:

    • 23 days annual leave, rising with continuous service;
    • Opportunity to join the company pension scheme;
    • Life Assurance; and
    • Discounts on new vehicle, used vehicle, service and parts purchases.

    If you think you possess the necessary skills and share our passion for achieving complete customer satisfaction, please send us your CV with a short letter of introduction.

  • Job Group
  • Latest Application Date 30-Nov-2019
  • Location Poole Renault
  • Salary
  • Competency Framework
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