Vacancy Details

  • Vacancy Details

    The details for the selected vacancy are shown below.

  • Vacancy IT Service Desk Technician (Bournemouth)
  • Your Responsibilities

    • Logging and managing service requests within our web-based call logging system
    • Troubleshooting user incidents, categorising and prioritising email-based incidents and requests, escalating more serious incidents to 2nd/3rd line engineers
    • Keeping users,  2nd/3rd line support engineers up to date on service requests
    • Creating and maintaining user accounts and mailboxes for starters/movers/leavers for various internal systems
    • Telephone, face to face and Remote support for our internal staff with hardware and key business software
    • Supporting other members of the IT Dept. for information requests and technical escalations

    To be a success in this role you will have

    • At least 2 years’ experience in a desktop Support role
    • Ability to demonstrate working knowledge of ITIL best practices
    • Strong Microsoft Windows Desktop OS skills
    • Experience with Microsoft Windows Server 2008/2008 R2/2012, Microsoft Exchange, Microsoft Active Directory & Microsoft Office 365
    • Experience of configuring PCs and Laptops from Microsoft WDS Build Server
    • Managing Smartphones (both Windows and iPhone) and Tablets (Android, Windows and iPad) from MDM/EMM systems
    • Proven customer service skills and experience of handling a high number of calls in a friendly but professional manner
    • Appetite to challenge existing process and procedure to increase efficiency
    • Full clean driving licence – the role is predominantly office-based in Poole but on occasion may require occasional travel to sites to assist our field services team during busy periods, new system rollouts, refurbishments, etc.

    Working hours

    Monday to Friday 8.30am to 5.30pm with one hour for lunch.  On call rota for Saturday cover (currently 1 week in 4).

    Benefits

    As well as a competitive salary (£23,000-£25,000 depending on experience), we also offer great benefits including:

    • 23 days holiday basic (plus public holidays) increasing with length of service
    • Opportunity to join the contributory company pension scheme
    • Vehicle purchase discounts, parts and servicing discounts
    • Various high street retailer perks and discounts as a preferred partner
    • Professional Training resources & Budget

    If you think you possess the necessary experience and skills and would like to be part of Hendy Group’s success, please send us your CV with a short letter of introduction.

  • Job Group
  • Latest Application Date 31-Dec-2019
  • Location Charminster
  • Salary Basic Only £23000.00 - £25000.00
  • Competency Framework View Document
  • Job Description View Document

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