Vacancy Details

  • Vacancy Details

    The details for the selected vacancy are shown below.

  • Vacancy Customer Retention Specialist (Eastleigh)
  • This role will include handling and managing the transition of finance applications for both internal and external parties.  You will be responsible for accurate data input and the handling of sensitive information.

    Other tasks will include the creation and managing of monthly finance campaigns designed to encourage existing customers to renew their finance contracts with the Hendy Group.  Your role will include building campaigns, selecting the correct customers to approach, and contacting customers both digitally and over the phone with an aim to securing follow-up renewal appointments with our Sales teams.

    To be a success in this role you will have

    • Strong written and verbal communication skills and an outgoing personality;
    • Good stakeholder management capabilities as you will be dealing with various departments within the Group as well as external Suppliers/Lenders;
    • The ability to work accurately under pressure; and
    • Confidence using IT systems as the role entails heavy engagement with differing Point of Sale systems and web enquiry systems.

    Working hours

    You will work Monday to Friday 8.30am to 6pm.

    The Rewards

    As well as a competitive salary and the opportunity to earn fantastic monthly performance-based bonuses (£24,000 basic – c.£28,000 OTE), we also offer great benefits including:

    • 23 days holiday basic (plus public holidays) increasing with length of service;
    • Opportunity to join the company pension scheme;
    • Discounts on new vehicle, used vehicle, service and parts purchases; and
    • Various perks and discounts with high street and online retailers and services.

    If you think you possess the necessary experience and skills and would like to be part of Hendy Group’s success, please send us your CV with a short letter of introduction.

  • Job Group
  • Latest Application Date 31-Jan-2020
  • Location Eastleigh Ford Store
  • Salary Basic to OTE £24000.00 - £28000.00
  • Competency Framework View Document
  • Job Description View Document

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