Vacancy Details

  • Vacancy Details

    The details for the selected vacancy are shown below.

  • Vacancy Call Centre Advisor (Poole - up to £27k)
  • Working alongside an experienced Service department, this stimulating role will require you to confidently and courteously manage all customer enquiries and bookings over the phone and online, quickly assessing their needs and responding to any queries.  With a friendly and professional approach, you will have excellent organisational skills to promptly and accurately arrange MOT, service and repair bookings whilst delivering a high level of customer service.

    To be a success in this role, you will have:

    • An excellent telephone manner, along with the ability to communicate in an engaging and friendly manner;
    • Confidence to talk to customers over the phone and through Web Chat to quickly understand their individual requirements;
    • Previous experience in a target driven sales environment, telesales or a call centre/customer service department (preferable);
    • Accurate data input, good attention to detail and experience of managing your own workload;
    • Knowledge of how to upsell and overcome objections whilst having a highly customer focused attitude; and
    • Good IT skills with experience of Microsoft Office.

    Working hours 

    You will work a 40-hour week, with one hour for lunch each day.

    The rewards

    As well as a competitive salary and the opportunity to earn up to £27,000 per annum, we also offer great benefits including:

    • 23 days holiday basic (plus public holidays) increasing with length of service;
    • Opportunity to join the company pension scheme;
    • Discounts on new vehicle, used vehicle, service and parts purchases; and
    • Various perks and discounts with high street and online retailers and services.

    If you think you possess the necessary experience and skills and would like to be part of Hendy Group’s success, please send us your CV with a short letter of introduction.

  • Job Group
  • Latest Application Date 31-Mar-2020
  • Location Poole Renault
  • Salary
  • Competency Framework
  • Job Description View Document

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