Reports To: IMS Manager
We're looking for smart,
driven software professional to join our IMS department, which supports
management and production tools. Support
includes various SaaS solutions and CMS systems. Based in our Vancouver office,
you will be part of the global IMS team.
You will contribute to the
wider team by tackling clearly defined development and support tasks that arise
locally as well as remotely.
Needs to Do:
- Provide software support via
telephone, email, and remote control and in person.
- Track issues, tasks, and
changes through a ticketing system.
- Ensure that employees are
kept up to date with progress and answer queries related to the supported tools
- Produce technical and user
documentation for the tools that the team supports and/or develops
- Ensure compliance with global
standard in usage and act as the IMS point of contact in Vancouver.
- Lead in rolling out new
solutions and regular updates to the site
Needs to Have:
- 2-3+ years of hands-on
software support role
- Excellent knowledge of Ruby
- Hands-on experience in
working on scripts and command line applications
- Working knowledge of MySQL,
- Experience of Linux, OSx
- Previous experience
supporting CRM/CMS/ERP systems
- Knowledge of SDLC and/or
- Previous experience of
working in a customer-facing environment.
- Familiarity with version
control (preferably with Git) and ticketing systems
Needs to Be:
- A strong communicator – both
verbal and written
- A quick learner - ability to
quickly pick up new software languages as needed
- Able to work autonomously and
within a team.
- Good time management and
- Excellent organizational and
- Able to interact confidently
with both technical and non-technical staff