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  • Job title Support Technician 
  • Job summary

    The Support Technician provides a first-class professional customer service, delivering technical IT advice and support, placing the end users or customers at the heart of everything either remotely, via telephone & email or in person, applying the right combination of excellent business advisory skills and strong technical knowledge to understand customers’ issues and needs and provide appropriate advice and support to customers on IT matters.

     Skills, Knowledge & Experience

    • Proficient in Active Directory and Office 365 user and group administration (Managing Network Access, new user administration, provisioning user access and maintaining the AD and Office 365 infrastructure). Proven network administration and troubleshooting; TCP/IP, DNS and WAN/ LAN /Wi-Fi.
    • Experienced in administering, troubleshooting and supporting both Windows and OSX platforms and devices.
    • Good customer facing and interpersonal skills, can develop good working relationships with staff at all levels and has proven understanding of service delivery.
    • Advanced technical knowledge of enterprise level computing, mobile devices, software, operating systems (MS Windows & Apple MAC OS) and office productivity tools.
    • An understanding of the Events business domain would be advantageous
    • Experience of working effectively in a diverse and inclusive work environment.

     Education:

    • Relevant bachelor’s in an IT related domain is essential/Other technical certification relevant to the role would be beneficial
    • ITIL v 3 Foundation certificate is desirable or evidence of working within relevant ITIL principles

    Want to know more about what it's like to work for ExCeL, read more here: https://www.excel.london/working-at-excel

     

  • Latest application date
  • Pay details Competitive salary & benefits
  • Department ITC
  • Appointment type Permanent Employment
  • Job description (unable to download on mobile devices) View Document

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