Vacancy Details

  • Vacancy Details

    The details for the selected vacancy are shown below.

  • Advert Title Team Leader
  • Advert Text

    Rendall & Rittner is expanding rapidly and has an exciting position for a Team Leader based in Croydon. This role offers a good level of flexibility with option to work from home (or site) two days a week. You will be Team leader for one development with 77units in London (E14) and will oversee, coach and mentor 4 Property Manager and Senior Property Managers

    As an experienced professional in property management, the Team Leader will be responsible for the management of a team of Property Managers, ensuring the efficient and accurate administrative and day to day management of the portfolio of properties allocated to the team. The Team Leader will also provide guidance and mentoring to all staff within the team.

    Role Specific Accountabilities
    •    Manage office-based property management team from Team Administrator to Senior Property Managers, to ensure they meet their obligations.
    •    Ensure that company policies and procedures are implemented for training and developing, disciplining and terminating departmental staff at all levels. Encourage and monitor training of staff under management and ensure proper records are kept.
    •    Maintain an awareness of relevant company operations with regard to providing and contributing towards achieving overall company objectives and the success of the company.
    •    Maintain a pro-active approach to identifying and progressing possible business opportunities, minimising business costs, and identifying and resolving possible operational issues and problems.
    •    Interpret company policies, procedures and relevant legislation, researching where required and providing advice consistently.
    •    Oversee planning and execution of day-to-day operations, maintenance and inspections of all developments within the assigned portfolio of properties
    •    Manage on-site staff and associated relevant employment issues.
    •    Assist with the project management of major internal and external works along with the relevant surveyor or relevant professional consultant
    •    Liaise with local councils and government bodies and police to adhere to relevant regulations
    •    Attend client Board meetings for Team as well as own properties, including AGM’s and Directors meetings. Ensure that managed staff are tutored in the correct procedures for each
    •    Communicate as appropriate with leaseholders/tenants, ensuring that they are kept up to date on any management issues.
    •    Oversee budget, yearend accounts memos / accounts and quarterly client statement process to ensure that timescales are met and review accounting information to ensure accuracy, producing financial forecasts and reports as required by the Board.
    •    Produce budgets, including reserve funding for the forthcoming years for Board approval
    •    Ensure insurance claims are being processed efficiently and correctly
    •    Oversee arrears levels and credit control procedures for the team taking steps to meet agreed targets and understanding reasons for variations
    •    Ensure Health and Safety regulations are adhered to and that General and Fire risk assessment recommendations are implemented across the team
    •    Maintain effective procedures for processing team operations; keep procedures under review and updated in response to any required operational changes.
    •    Ensure that company policies and procedures are consistently applied to required standards.

    General Accountabilities
    •    Lead by example, adopting Rendall & Rittner policies, procedures and values
    •    Constantly strive for continuous improvement
    •    Delivering excellent customer service
    •    Take personal responsibility for understanding and following the company’s Health & Safety policies and practices
    •    Able to handle confidential and sensitive information, dealing with issues and queries with utmost professionalism

    REQUIRED EXPERIENCE AND TECHNICAL COMPETENCY
    •    Excellent verbal and written communication skills
    •    Excellent IT and numeracy skills
    •    Membership of IRPM/ AssocRICS
    •    Previous managerial experience gained block management industry
    •    Demonstrated working knowledge of relevant Landlord and Tenant Act, RICS and ARMA guidelines, regulations and procedures, keeping informed of any amendments and best practice on disseminating residential block property management advice.
    •    Practical application and working knowledge of Health and Safety requirements and legislation.
    •    Demonstrated experience understanding, interpreting and preparing complex reports and plans (e.g. financial reports, budgeting, works scheduling, workload allocation, performance planning).
    •    Proven ability to and handle confidential information and provide advice sensitive matters that may involve the general public and handling issues and queries with professionalism
    •    Basic working knowledge in building maintenance systems
    •    Excellent written and verbal communication skills.
    •    Excellent numeracy and IT skills.

    This is a permanent contract
    Hours of Work: Monday to Friday, 9am – 5.30 pm.
    Salary: Competitive

    We offer a wide range of benefits to our staff including:
    •    25 days’ holiday and 8 bank holidays (pro-rated for part time employees)
    •    Professional Membership Subscription
    •    Professional Development and Training with the Rendall and Rittner Training Academy
    •    Private Medical Care—for Managers and Employees with 3 years of Service
    •    Season Ticket Loans
    •    Free Eye Tests
    •    Employee referral scheme

  • Latest Application Date 30-Sep-2019
  • Location R&R Office - Croydon
  • Reference HO-3185
  • Person Specification
  • Job Description View Document

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