Vacancy Details

  • Vacancy Details

    The details for the selected vacancy are shown below.

  • Advert Title Business Systems Specialist
  • Advert Text

    Rendall and Rittner are expanding and have an exciting opportunity for a Business Systems Specialist to join the IT department based in Aldgate.

    The Business Systems Specialist will be responsible for the administration of our core business systems (Propman); maintaining the healthy operation of the platform, performing routine maintenance tasks and recommending improvements. You will be the go-to person in the team on Propman matters; provide third line support, end-user training and technical advice to the rest of the IT team.

    Role Specific Accountabilities
    •    Ensuring the operational health of the Propman platform including security, performance, interoperability and reliability
    •    Review and improve the data quality and integrity of the Propman system, advising users on the correct way to enter and maintain data
    •    Troubleshoot issues with the Propman platform and liaise with third parties (Grosvenor Systems) to ensure rapid resolution of issues
    •    Provide advice and guidance to the IT Service Desk to enable them to resolve simple administration and support requests
    •    Administration, support and configuration of the Propman system
    •    Training and educating end-users on the Propman system and related processes
    •    Conduct routine monitoring and analysis including system log review, performance and  utilisation reports, site and system usage and capacity / growth reports.
    •    Identify business inefficiency, propose innovative solutions and design, develop, and introduce new functionality
    •    Own the new developments log. Prioritise developments according to business need and manage these through the development process to completion

    General Accountabilities
    •    Lead by example, adopting Rendall & Rittner policies, procedures and values
    •    Constantly strive for continuous improvement
    •    Delivering excellent customer service
    •    Take personal responsibility for understanding and following the company’s Health & Safety policies and practices
    •    Able to handle confidential and sensitive information, dealing with issues and queries with utmost professionalism

    Required Experience and Technical Competency
    •    Excellent verbal and written communication skills
    •    Excellent IT and numeracy skills
    •    Experience of maintaining and administering residential property management / finance systems; experience of Propman desired.
    •    Understanding of Office Applications: Outlook, OneNote, Excel, Word and PowerPoint.
    •    Strong desire to improve how things are done.
    •    Excellent organisational skills
    •    Proactive, enthusiastic and output driven.
    •    Driven to develop existing, and learn new, skills.

    This is a permanent contract
    Hours of Work: Monday to Friday, 9am – 5.30 pm.
    Salary: Competitive

    We offer a wide range of benefits to our staff including:
    •    25 days’ holiday and 8 bank holidays (pro-rated for part time employees)
    •    Professional Membership Subscription
    •    Professional Development and Training with the Rendall and Rittner Training Academy
    •    Private Medical Care—for Managers and Employees with 3 years of Service
    •    Season Ticket Loans
    •    Free Eye Tests
    •    Employee referral scheme

  • Latest Application Date 25-Sep-2019
  • Location Portsoken House
  • Reference HO-3381
  • Person Specification
  • Job Description View Document

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